Cleaner Enfield Accessibility Statement

Cleaner Enfield is committed to providing a website and online services that are accessible and usable for everyone in the Cleaner Enfield area, including people with disabilities. We aim to make it easy for all residents, visitors, and partners to find information, request services, and take part in keeping Enfield clean and safe.

Our Accessibility Commitment

Our goal is to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, and neurological differences.

By working towards WCAG 2.1 AA compliance, we aim to ensure that the Cleaner Enfield website is robust, perceivable, operable, and understandable for as many people as possible. We review new features and content with accessibility in mind and seek to continuously improve.

Screen Reader Support

The Cleaner Enfield website is designed to work with modern screen reader software used by people who are blind or have low vision. We use clear headings, structured content, and text alternatives for meaningful images where it is practical to do so.

We aim to ensure that forms, buttons, and interactive features are properly labelled so that screen reader users can understand their purpose and status. We also work to provide clear error messages and instructions so that tasks like reporting issues in the Cleaner Enfield area are easier to complete with assistive technology.

Keyboard Navigation

The Cleaner Enfield website is intended to be fully usable with a keyboard alone, without the need for a mouse or touch input. Users should be able to move through pages in a logical order using the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to provide a visible focus indicator so users can see which element is selected when tabbing through the page. Interactive components such as menus, forms, and controls for Cleaner Enfield services are designed to be reachable and operable via keyboard.

Compatible Technologies and Browsers

The website is designed to be compatible with modern web browsers and assistive technologies commonly used on desktop, laptop, tablet, and mobile devices. While we cannot guarantee full support for very old browser versions, we aim to maintain core accessibility and basic functionality across a wide range of platforms used within the Cleaner Enfield area.

Ongoing Accessibility Work

Accessibility is an ongoing process. As we add new content and features to support Cleaner Enfield services, we test and review them to reduce potential barriers. We also welcome feedback from users who rely on accessibility features, as this helps us identify and fix issues more quickly.

Some areas of the website may not yet fully meet WCAG 2.1 AA standards. Where we find issues, we plan improvements and schedule updates as part of our regular development work.

Requesting Information in an Accessible Format

If you have difficulty accessing information on the Cleaner Enfield website or need content in an alternative format, such as large print or an accessible digital document, you can contact us to make a request. Please explain what you need and which part of the site or which Cleaner Enfield service your request relates to. We will work with you to provide a suitable alternative where this is reasonably possible.

Reporting Accessibility Issues

If you find any accessibility problems that are not mentioned in this statement or if you believe we are not meeting accessibility requirements, you can contact us and tell us about the issue. Please include details such as the page address, what you were trying to do, and the device or assistive technology you were using. This information helps us investigate and resolve problems more effectively.

Future Improvements

We are committed to improving accessibility across all Cleaner Enfield online services over time. This includes reviewing user feedback, updating older content, and considering accessibility at the earliest stage of new projects. Our aim is to make it easier for everyone in the Cleaner Enfield area to participate in keeping local streets, parks, and public spaces clean and well maintained.