Cleaner Enfield Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Cleaner Enfield to customers within its service area. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person or organisation who requests or receives cleaning services from Cleaner Enfield.

Company, we, us, our means Cleaner Enfield.

Services means any cleaning or related services provided by Cleaner Enfield, including but not limited to domestic cleaning, end of tenancy cleaning, deep cleaning, and one off or regular cleaning visits.

Premises means the property or location where the Services are to be carried out.

Cleaner means a person assigned by Cleaner Enfield to perform the Services.

Booking means a confirmed request for Services on a specific date and time and at an agreed price.

These Terms apply to all Bookings and form the entire agreement between the Client and the Company, except where a separate written contract has been signed by both parties.

2. Service Area

Cleaner Enfield primarily operates within Enfield and surrounding areas. Acceptance of a Booking is subject to availability of Cleaners and geographical coverage at the time of the request. The Company reserves the right to decline or cancel a Booking if the Premises fall outside our operational area or where travel times make the Booking impractical.

3. Booking Process

3.1 Bookings may be requested via the Companys accepted communication methods as advertised on our website or promotional materials.

3.2 When making a Booking, the Client must provide accurate and complete information, including the address of the Premises, type of property, approximate size, specific cleaning requirements, access instructions, and any health or safety information that may be relevant.

3.3 The Company will provide an estimated quote based on the information supplied. All quotes are indicative and subject to confirmation upon inspection by the Cleaner or commencement of the Services. Where the actual condition or size of the Premises differs significantly from the description given, the Company may adjust the price, alter the scope of the work, or decline the Booking.

3.4 A Booking is considered accepted only when confirmed by the Company. Confirmation may be given verbally or in writing and will typically include the date, time, scope of work, and charges.

3.5 The Client is responsible for ensuring that someone is available to provide access to the Premises at the agreed time or that alternative safe access arrangements have been clearly communicated and agreed in advance.

4. Pricing and Payments

4.1 Prices for Services are based on the type of cleaning, the condition and size of the Premises, and the time estimated to complete the work. The Company may charge hourly rates, fixed fees, or a combination of these, as agreed at the time of Booking.

4.2 All prices are stated in pounds sterling and may be subject to applicable taxes where required by law.

4.3 The Company reserves the right to review and update its prices from time to time. Price changes will not affect confirmed Bookings unless the scope of work is altered or the information provided by the Client was materially inaccurate.

4.4 Payment terms will be stated at the time of Booking. Unless otherwise agreed, payment is due on completion of the Services for one off visits, or in advance or on a regular schedule for ongoing arrangements.

4.5 The Company may accept various payment methods, including bank transfer, card payment, or other methods publicised by the Company. Cash payments may be accepted only where explicitly agreed.

4.6 If payment is not received on the due date, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel future Services until all outstanding sums are paid in full.

4.7 The Client must not make direct payments to individual Cleaners for agreed Services unless this has been expressly authorised by the Company. Any such unauthorised payments will not discharge the Clients liability to the Company.

5. Access to the Premises

5.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes any keys, codes, parking instructions, or entry fobs required.

5.2 Where keys are provided to the Company or its Cleaners, they will be securely stored and used only for the purpose of carrying out the Services. The Client is responsible for ensuring that any keys or access devices provided are in good working order.

5.3 If the Cleaner is unable to gain access to the Premises at the agreed time, waits for an unreasonable period, or is turned away, this may be treated as a late cancellation and a cancellation fee may apply.

6. Clients Obligations

6.1 The Client must ensure that the Premises are reasonably prepared for cleaning. In particular, the Client should make sure that excessive clutter is reduced, that valuable or fragile items are safely stored, and that any special instructions are clearly communicated prior to the appointment.

6.2 The Client is responsible for ensuring a safe working environment for the Cleaner. This includes informing the Company in advance of any hazards, such as faulty electrics, unsecured fittings, sharp objects, or hazardous substances.

6.3 The Client must ensure that any equipment or materials provided by the Client for use by the Cleaner are safe, fit for purpose, and in good working order.

6.4 The Client must not request or encourage the Cleaner to undertake any work that is unsafe, illegal, or beyond the agreed scope of the Services.

7. Cancellations, Rescheduling and No Show

7.1 The Client may cancel or reschedule a Booking by giving reasonable notice. The required notice period and any applicable cancellation or rescheduling fees will be communicated at the time of Booking and may vary depending on the type of service.

7.2 If the Client cancels or reschedules without sufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the Booking.

7.3 If the Cleaner arrives at the Premises and is unable to gain access, or if the Client refuses entry or sends the Cleaner away, this may be treated as a late cancellation and may incur a fee.

7.4 In the event that the Company needs to cancel or reschedule a Booking due to circumstances beyond its control, such as staff illness, severe weather, or transport disruption, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any loss suffered by the Client due to such cancellation or rescheduling.

8. Service Standards and Complaints

8.1 The Company aims to provide Services with reasonable care and skill and to a professional standard expected of a cleaning service provider in the United Kingdom.

8.2 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within a reasonable time after completion of the work. The Client should provide clear details of the issue and, where relevant, evidence such as photographs.

8.3 Where a complaint is justified and relates to the quality of the cleaning, the Company may, at its discretion, offer to re attend the Premises to rectify the issue or provide an appropriate partial refund or credit. Any re clean or remedy will be subject to availability and must be scheduled within a reasonable time.

8.4 The Companys liability in respect of complaints will be limited in accordance with the liability provisions set out below.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

9.2 Subject to the above, the Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services or these Terms.

9.3 The Companys total liability for any loss or damage arising out of or in connection with any single Booking, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client for that Booking.

9.4 The Company will not be liable for any pre existing damage, wear and tear, or deterioration at the Premises, including but not limited to existing stains, burns, scratches, or defects in surfaces, furnishings, or fixtures.

9.5 The Company will not be responsible for any damage or loss where the Client has failed to follow the Companys advice or instructions, has not prepared the Premises as required, or has supplied faulty or unsuitable equipment or materials.

9.6 The Client is responsible for securing valuable, sentimental, or fragile items prior to the provision of Services. The Company will not be liable for minor breakages or damage to items left in unsafe or precarious positions.

9.7 The Company carries appropriate insurance in respect of its business activities. Claims must be reported promptly and within any time limits specified by the relevant insurer. Failure to notify the Company in time may affect the ability to process a claim.

10. Waste Handling and Environmental Responsibilities

10.1 The Company will handle and dispose of general cleaning waste in accordance with applicable waste management regulations in the United Kingdom.

10.2 The Services are limited to domestic style waste generated as part of cleaning activities, such as dust, vacuum contents, minor packaging, and disposable cleaning materials. The Company does not ordinarily remove large volumes of household waste, bulky items, construction waste, electrical items, or hazardous substances.

10.3 Where the Client requests removal of waste beyond typical cleaning debris, this must be agreed in advance and may incur additional charges. The Company reserves the right to refuse the removal of any waste that is unsafe, unlawful, or not permitted under relevant waste regulations.

10.4 Hazardous or special waste, including but not limited to chemicals, sharps, paint, solvents, asbestos, and medical waste, will not be handled or removed by the Cleaner. The Client is responsible for arranging specialist disposal in compliance with local authority rules and national legislation.

10.5 The Client must not request or require the Cleaner to dispose of waste in a manner that breaches waste regulations, fly tipping rules, or local council requirements. The Company accepts no liability for fines, penalties, or claims arising where the Client has instructed or carried out unlawful waste disposal.

11. Use of Cleaning Products and Equipment

11.1 The Company may supply its own cleaning products and equipment or may agree to use products provided by the Client. Any arrangement will be confirmed at the time of Booking.

11.2 Where the Company supplies products, they will be appropriate for general cleaning purposes. If the Client has particular sensitivities, allergies, or preferences, the Client must inform the Company in advance so that reasonable adjustments can be considered.

11.3 If the Client provides products or equipment, the Client is responsible for ensuring that they are safe, suitable, and used according to the manufacturers instructions. The Company will not be liable for any damage or adverse effects arising from Client supplied products or equipment.

12. Health and Safety

12.1 The Company is committed to maintaining a safe working environment for Cleaners and Clients. Cleaners are instructed to follow reasonable health and safety practices and to refuse tasks that they consider unsafe.

12.2 Cleaners will not undertake work at excessive heights, move heavy furniture or appliances that pose a lifting risk, or use equipment in a hazardous manner.

12.3 The Client must promptly inform the Company of any health and safety concerns at the Premises and must not require Cleaners to continue working in unsafe conditions.

13. Confidentiality and Data Protection

13.1 The Company will treat personal information provided by the Client with confidence and will use it only for the purposes of managing Bookings, delivering Services, and handling payments and customer service.

13.2 The Company will comply with applicable data protection laws in the United Kingdom in relation to the collection, storage, and use of personal data.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, accidents, illness, or government restrictions.

14.2 In such circumstances, the Company may suspend or cancel affected Bookings and will endeavour to offer alternative dates where possible.

15. Amendments to these Terms

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or the operation of the business.

15.2 The version of the Terms in force at the time of the Booking will apply to that Booking. Updated Terms will be published on the Companys website or made available on request.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by Cleaner Enfield.

By placing a Booking or using the Services of Cleaner Enfield, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.